ATM (Fifth Third Bank)

Reviews

• Jason Walsh

  Mar, 08 2018
  ★ ☆ ☆ ☆ ☆
  This bank is ridiculous. I used to have a secured card with them years ago. They told me when I opened the account that it would go unsecured after I showed a good payment history. After 3 years of on time payments they refused to make any portion of it unsecured. I had a secured balance of $2150. I finally decided to close the account and get my money back as it was clear they would not honor what they had said to get me to open the account. Last July I made the mistake of opening another secured card with them. I am still trying to get a credit card mailed out and it's been 6 months. They absolutely refuse to mail a card to a P.O. Box. Even though it would be delivered to a US post office and put in a locked box, they claim it's a security risk. I repeatedly tried to get a card delivered to my home address but since they only have 1 address line in their computer system, anyone with a long street name will have their apartment number cut off. So my card kept getting sent back. Then they offered to fedex me a card but I was going out of the country for a week and I told them not to do it because i would not be there to sign/receive it. They went ahead and sent it anyway and of course I was not there. They also charged me $30 for that service without telling me. I then go in today, completely fed up with this bank. I give them my new address and of course...the same address line issue comes up. She says she can't put in suite numbers because there is no place for it. Every single bank in history has 2 address lines. Why does this bank not have room to put apartment numbers or suite numbers? So, she can't update my address and refuses to accommodate me in any way. I would love to close this account but it will hurt my credit score if I do. So, again I have no card to use. Stay away from this bank, especially if you have a long street name with an apt number or suite numbers.

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